Our Online Focus Groups 

Thank you for your interest in taking part in our online focus groups.  

Before you can take part, we need to share some important information with you.

This research is being conducted by Northumbrian Water Ltd,* to help us learn about our customers views on a number of topics and to help us improve the services we provide.

The person responsible for data collection is Stef Chester, and she will conduct the focus group in line with the Market Research Society Code of Conduct. Please feel free to contact Stef with any questions, at any point, before or after you’ve taken part at Stef.Chester@nwl.co.uk.

Other members of our team, who all work for Northumbrian Water Ltd, will join the focus group in supporting and observational roles.

Joining our focus group is voluntary. You may choose not to participate or to withdraw at any time.

Once you've completed this consent form and provided your contact information, we will email you a link to join the focus group which will take place on Zoom. While we are taking every measure to ensure your data is protected, we do not have control over Zoom or what they do with the data that will be processed by the application. By taking part, you are giving consent for your data to be processed via Zoom. Read further information about Zoom’s privacy and security measures.

Everyone who takes part in the focus group, for the full duration, will be emailed a £20 Amazon Voucher.

*including Northumbrian Water and Essex & Suffolk Water