Leak allowance application

This form is a quick and easy way to give us the information we need to see if you are due a leak allowance.

Information you'll need:
  • your name, address and account number
  • contact method, so we can reply to your application
  • location of leak
  • date of leak repair
  • meter reading after the leak was repaired
  • a second meter reading, taken 2 weeks after the repair, and
  • the number of people living at the property, if a second meter reading cannot be given.

We can offer an allowance if you've had a leak on your supply pipe or on some of internal pipework within your home. We'll credit your account for the amount of your last 6-month bill that is higher due to the leak. 

In order to qualify we ask that you make a good effort to get the leak repaired with 30 days. This allowance will be offered on just one leak within the time that you are at your property. (If you don’t qualify you can look to claim from any insurance policies that you have that covers your pipework.)

Click the arrow to get started!