Application for Water Direct

We need some information about you, in order to give your application to the Department of Work and Pensions.

You'll need:

  • information about you, including your national insurance number
  • information about the person receiving benefits, if that person is not you, including their national insurance number, and
  • the benefits received.
What is Water Direct?

Water Direct is a scheme where you allow us to collect payments directly from your benefits, before your benefits are paid to you. That means you don’t need to make payments to us, as we’ve already collected them!

The payments will go towards paying off money owed, as well as your latest bill.

We'll also stop any recovery action, as long as you use Water Direct.  

Qualifying benefits

The benefits that qualify for Water Direct are:

  • Jobseeker's Allowance
  • Income Support
  • Pensions and Savings Credit
  • Minimum Income Guarantee
  • Employment and Support Allowance (income-based), and
  • Universal Credit.