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Anti-Churn

The majority of all SaaS-companies struggle with passive users and customers. So, how should you tackle this problem before it is too late and your inactive users decides to cancel their subscriptions? 

This survey includes three questions to the passive users/customers; 
  1. Is there something we can help you with?
  2. How satisfied are you with the product/service
  3. Can we offer you a one-to-one session with our experts? 

By letting passive users respond to these questions, you can easily take action with disappointed customers and those that need more support.

Example of introduction text:

Hello,

We miss you! Since our highest priority is to satisfy our customers, we would love to hear your thoughts and comments.

The survey takes about one minute to complete.

Kind regards,
[Companyname]