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Customer Service


Ensure the quality of your customer service by asking your customers how they experienced their most recent contact with your customer service. This survey template is a light version, which means that it contains fewer questions, with a focus on more general questions, and doesn't not drill down deeply into details. 

This survey evaluates aspects such as:
  • Reason for contacting customer service
  • If the case was solved
  • Satisfaction with case management
  • Follow-up of the case
  • Recommendation and suggestions for improvements

Example of introduction text:

Hello!

As we strive to make our customer service the best in the market, we would really appreciate your comments on the customer support you recently received from [Companyname].

The survey is anonymous, but please leave your contact details if you would like us to follow up on your answer.

Thank you!


[Companyname]