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Customer Service

Ensure the quality of your customer service by asking your customers how they experienced their most recent contact with your customer service. The results will easily show what improvements are critical, but also what your customer service employees do very well and what you should be proud of.

This survey evaluates aspects such as:
  • Reason for contacting customer service and the way in which they were in contact
  • Evaluation of case management
  • Recommendation and suggestions for improvements
  • Follow-up of the case

Example of introduction text:

Hello!

As we strive to make our customer service the best in the market, we would really appreciate your comments on the customer support you recently received from [Companyname].

The survey is anonymous, but please leave your contact details if you would like us to follow up on your answer.

Thank you!

[Companyname]