We'll use the results of this survey to improve our service for customers around Smart meters and water use, and to make sure we meet the needs of our customers in the long term.

Your responses will be held securely and will be analysed and reported on anonymously. For further information, please refer to our Privacy Policy.

1. On a scale of 1-10 how was your experience with us today? (1 being poor and 10 being excellent)
2. On a scale of 1-10 overall how would you rate Essex & Suffolk Water? (1 being poor and 10 being excellent)?
3. What was your reason for visiting us today (tick all appropriate)?
4. Did you plan to come and see us today?