Get in touch with our care team

We're sorry to see you need to make a complaint. Please give us some information and we'll get back to you within ten working days.

If you want a faster resolution to your complaint, please call us on 
  • 0345 782 0111 for billing, payments and accounts, or
  • 0345 782 0999 for water services, leaks and flooding.

Are you contacting us on behalf of someone else? *Answer required.