Which of the following Northumbrian Water fishing sites have you visited in the last month?
Fontburn
Derwent
Grassholme
Hury
Scaling Dam
Kielder

Based on your visit, how would you rate the following?
Very poorPoorAverageGoodExcellent
Advice and guidance from the Ranger team
Helpfulness of the Ranger team
Politeness of the Ranger team
Friendliness of the Ranger team
Overall customer service from the Ranger team

Based on your visit, how would you rate the following?
Advice and guidance from the Ranger team
Helpfulness of the Ranger team
Politeness of the Ranger team
Friendliness of the Ranger team
Overall customer service from the Ranger team

If you have rated 3 or less, please can you explain why?


Did you feel any member of the Ranger team went over and above to help you?

If yes, please can you supply the Rangers name and how they went over and above?


How much do you agree with the following statements about the Ranger team.
Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
The Ranger team are well trained
The Ranger team are knowledgeable and professional
The Ranger team care for my safety
The Ranger team act in my best interest
I am very satisfied with the Ranger team

How much do you agree with the following statements about the Ranger team.
The Ranger team are well trained
The Ranger team are knowledgeable and professional
The Ranger team care for my safety
The Ranger team act in my best interest
I am very satisfied with the Ranger team

If you have rated 'strongly disagree' or 'disagree', please can you explain why?


Thinking about our site fishing shops, how would you rate the following?
Very poorPoorAverageGoodExcellent
Availability of stock
Range of clothing
Range of tackle
Pricing of stock
Overall quality of stock

Thinking about our site fishing shops, how would you rate the following?
Availability of stock
Range of clothing
Range of tackle
Pricing of stock
Overall quality of stock

Did our fishing shop supply you with everything you needed?

If no, what were you unable to purchase?


How much would you agree that you receive good value for money when fishing at Northumbrian Water premier fisheries?

Overall, how would you rate your fishing experience this year?

Please could you explain your reason for your rating above?


Over the year, did you visit our website to read our weekly fishing reports?

If yes, how often did you read them?
Weekly
Fortnightly
Monthly
Only when visiting that week
Other 

What information on the weekly reports was most important to you?


In the future, where would you want to view the weekly reports?
Website
Facebook
Emails
Local papers
Other 

On a scale of 0 to 10, with 0 being 'not at all likely' and 10 being 'extremely likely', how likely are you to recommend one of our fishing sites to a friend or colleague?

Why have you scored as you have?


If you would like to talk to a member of our Leisure team about any of your comments in this survey, please leave your name and contact details below and we will contact you within 5 days. If you do not require any contact from us please leave this section blank.